Be-Our-Guest-Perfecting-the-Art-of-Customer-Service-Disney-Institute-Book-A

Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)

Amazon.com Price: $13.19 (as of 11/10/2019 09:23 PST- Details)

Categories: Books, Business and Money, Business Culture, Customer Relations, Disney World, Florida, Hospitality, Travel and Tourism, Industries, Management, Management and Leadership, Motivation and Self-Improvement, Motivational, Orlando, Processes and Infrastructure, Specialty Travel, Subjects, Theme Parks, Travel, United States

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Description

Exceeding expectations relatively than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which focuses on helping professionals see new possibilities through concepts not found within the typical office, is revealing much more of the business in the back of the magic of quality service. Throughout the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned easy methods to adapt the Disney approach for their own organizations.

Be Our Guest highlights the successes many of these companies have achieved, plus the important thing processes and best practices that have made Disney a trusted and revered brand around the globe for more than eighty-five years.

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