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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

Amazon.com Price:  $24.00 (as of 12/05/2019 18:20 PST- Details)

Description

Wish to understand how to shop for a telephone switch on your call center? Tips on how to measure the productivity of agents? How to make a choice from two towns that both need your center? No problem. The Call Center Handbook is a whole guide to starting, running, and im

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