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Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience

Amazon.com Price:  $11.30 (as of 12/05/2019 16:46 PST- Details)

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Description

Put relationship-centered communication at the forefront of care

Today, physicians face a hypercompetitive marketplace in which they will have to meet unique and complex patient needs as efficiently as conceivable. But in a culture prioritizing clinical outcomes above all, there is usually a tendency to lose sight of some of the critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships. 

Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes, reduced costs, greater patient satisfaction, and lower rates of physician burnout.

In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step by step guide for healthcare leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. Learn to:

• Craft an effective, colleague-supported communication skills program to include veteran physicians, residents, and medical students
• Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers
• Identify common misperceptions and myths in healthcare communication and respond to them successfully
• Cultivate a true sense of empathy―with patients and fellow caregivers alike―whilst maintaining professionalism

In a field where difficult conversations and stressful relationships are commonplace, clinicians need a structured approach to enable them to deliver the most productive care conceivable. Communication the Cleveland Clinic Way is the blueprint for establishing a relationship-centered program that allows you to toughen patient experience, reinvigorate doctors’ passion for their work, and elevate any organization.

 


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