Description
Endorsed by the Official ITIL Accreditor and up to date consistent with the 2011 syllabus, this bestselling study aid is the right companion for students getting ready for their ITIL Foundation Exam.
The publication presents the Foundation content in a very easy-to-follow structure, which is ideal for learning, and developing an figuring out of the fundamental concepts, principles and terminology associated with IT service management.
The publication provides an overview of the ITIL Foundation learning requirements. It incorporates chapters on service management, each and every of the five lifecycle stages, and service management technology plus information at the qualification scheme and the exam itself.