Quality & Performance Excellence

Amazon.com Price: $60.00 (as of 11/10/2019 12:11 PST- Details)

Description

Packed with state of the art coverage that includes the recent theory and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e has three number one objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put in force in a number of organizations, and illustrate the relationship between basic principles and the preferred theories and models studied in management courses. Extremely flexible and student friendly, the text is organized in line with traditional management topics, helping students quickly see the connections between quality principles and management theories. Discussions of the Baldrige criteria are up to date to reflect 2015-16 criteria. The eighth edition also includes new examples, experiential exercises, and case studies. Providing practical experience, many cases focal point on large and small companies in manufacturing and service industries in North and South The united states, Europe, and Asia-Pacific.

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