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The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and Experience

Amazon.com Price:  $22.05 (as of 12/05/2019 16:44 PST- Details)

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Description

An indispensable guide to reducing the suffering―of patients and caregivers alike―and to making improvements to healthcare delivery for all

In our efforts to treat patients, cure illness, and manage institutions, healthcare professionals too steadily put out of your mind the fundamental purpose everyone in the industry shares: to alleviate suffering.

Press Ganey’s Chief Nursing Officer, Christina Dempsey, has worked all over the place in healthcare, from the ward floor to the hospital boardroom. She has also experienced the system as a patient and as a family member of a critically ill patient. In The Antidote to Suffering, this 30-year healthcare veteran and patient-experience thought leader argues that the key to making improvements to healthcare is to reduce the suffering―physical, psychological, and emotional―of patients and caregivers alike through Compassionate Connected CareTM. 

Drawing on her 360-degree perspective, Dempsey offers a comprehensive, detailed, evidence-based plan that addresses the clinical, operational, cultural, and behavioral dimensions of care that each and every patient and caregiver experiences, in each and every setting. When suffering decreases, Dempsey argues, outcomes fortify for patients and those who take care of them. A virtuous cycle takes hold, leading to increases in morale, loyalty, and productivity and ends up in a culture that drives quality, safety, and value. It paves the path for creating a new national healthcare culture―one that values compassion, fosters efficiency, and drives innovation

The Antidote to Suffering is the first book to explore the pervasiveness of suffering in our healthcare system, and to give you the strategies and tools to: 

* Identify and measure suffering during your organization

* Create a system in which each and every clinical response is informed by compassion

* Operationalize staff behavior to promote meaning and purpose 

* Increase productivity by building a culture of collaboration

Reducing human suffering isn’t just a moral imperative for healthcare providers. It’s a practical way to fortify organizations and fix our broken system―without sacrificing the respect, dignity, and compassion we all deserve.

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