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Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience

Amazon.com Price: $25.89 (as of 12/05/2019 17:18 PST- Details)

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For decades, the manufacturing industry has employed the Toyota Production System ― the most powerful production method on the planet ― to reduce waste, make stronger quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to succeed in its compelling vision to transform The Quality Leader and to fulfill that vision, adopted the Toyota Production System as its management method.

Winner of a Shingo Research and Professional Publication Award!

Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience takes you on the journey of of Virginia Mason Medical Center’s pursuit of the very best patient experience through the application of lean principles, tools, and methodology. The results speak for themselves, including:

An innovative patient safety alert system
Reduction in professional liability insurance expenses
Foundational changes that make it conceivable for nurses to spend 90% of their time with patients
A computerized module that sorts through electronic medical charts and mechanically identifies when disease management and preventative testing due

Over the last several years Virginia Mason has transform the world over known for its journey towards perfection by applying the Toyota Production System to healthcare. The book takes readers step-by-step through Virginia Mason’s journey as it seeks to provide perfection to its customer – the patient. This book shows you how you use this system to turn into your own organization.

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